Download Avaya Aura Experience Portal with POM Implementation and Maintenance Exam.3314.TestKing.2019-04-24.25q.vcex

Vendor: Avaya
Exam Code: 3314
Exam Name: Avaya Aura Experience Portal with POM Implementation and Maintenance Exam
Date: Apr 24, 2019
File Size: 18 KB
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Demo Questions

Question 1
In the “Generate UCID” field on the Application Launch Settings Advanced Parameters is set to “yes”, which three statements are true? (Choose three.)
  1. For blind and supervised transfers (using CCXML tag), the MPP uses the same UCID as the call being transferred.
  2. The MPP adds a two-digit application identifier to the UCID received from the CM.
  3. For Bridge and Outcalls, MPP will generate a new UCID.
  4. The UCID generated by the MPP overrides the CM UCID.
  5. If the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.
Correct answer: BCD
Question 2
When settings up a single server Avaya Aura® Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions. 
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?
  1. Add the MPP and enter the IP address associated with the network interface on the MPP from the MPP Servers page, which is used to connect to the speech server in the Network Address (MRCP) field.
  2. Use the default entry in the Network Address (AppSvr) field from the EPM Servers page.
  3. Add the MPP and then enter the speech server IP address in the Network Address (AppSvr) field from the MPP Servers page.
  4. Enter the IP address of the speech server in the Network Address (MRCP) field from the EPM Servers page.
Correct answer: A
Question 3
Which statement describes Agent blending?
  1. Agent blending is the process of acquiring agents when an outbound service level is at risk.
  2. Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.
  3. Agent blending is the process of acquiring an agent for a job in a campaign.
  4. Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/elmodocs2/proactive_contact/r4/pc4_implementingp.pdf
Reference: https://downloads.avaya.com/elmodocs2/proactive_contact/r4/pc4_implementingp.pdf
Question 4
Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions?
  1. Network Address (AppSvr)
  2. Network Address (VoIP)
  3. Host Address
  4. Network Address (MRCP)
Correct answer: D
Question 5
Which component acts as the controller for all H.323 VoIP connections in an Avaya Aura Experience Portal (AAEP) system?
  1. The proxy server on the Communication Manager
  2. The gatekeeper on the Communication Manager
  3. The gatekeeper on the Session Manager
  4. The proxy server on the Session Manager
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045870
Reference: https://downloads.avaya.com/css/P8/documents/101045870
Question 6
Which Media Processing Platform (MPP) component works in conjunction with the Experience Portal Manager (EPM) to keep the MPP functioning in an optimal state?
  1. Web Service
  2. CCXML Browser
  3. System Manager
  4. Session Manager
Correct answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100146998 (18)
Reference: https://downloads.avaya.com/css/P8/documents/100146998 (18)
Question 7
Which statement about Proactive Outreach Manager (POM) is true?
  1. The POM call back feature supports progressive dialing mode.
  2. POM provides Common Agent Desktop integration with Call Center Elite.
  3. Contact Recorder uses the same Dialer license for the integration with POM.
  4. POM feeds outbound activities into Context Store as touchpoint information for the Customer Journey.
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101041969
Reference: https://downloads.avaya.com/css/P8/documents/101041969
Question 8
Which Proactive Outreach Manager (POM) server component is used for inter-process message communication between POM components?
  1. Campaign Director
  2. Campaign Manager
  3. Agent Manager
  4. Rule Engine
  5. ActiveMQ
Correct answer: E
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051674 (13)
Reference: https://downloads.avaya.com/css/P8/documents/101051674 (13)
Question 9
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
  1. An Auxiliary EPM can be installed co-resident with MPP server.
  2. More than one Auxiliary EPM server can be added per AAEP system.
  3. Only one Auxiliary EPM server can be added per Avaya Aura® Experience Portal (AAEP) system.
  4. An Auxiliary EPM can be installed on a single server AAEP system.
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101039763
Reference: https://downloads.avaya.com/css/P8/documents/101039763
Question 10
Which two components are required to support an Avaya Aura® Experience Portal (AAEP) email application? (Choose two.)
  1. Speech Server
  2. Experience Portal Manager
  3. Media Processing Platform
  4. Web Application Server
Correct answer: AB
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